Terms & Conditions

Bunya Mountains Accommodation Centre

Terms & Conditions

Bookings are accepted on the understanding that

Guests agree to comply with our Terms and Conditions as follows:

Scroll down or click on the links below:

ARRIVALS & DEPARTURES

Upon arrival at our office, please formally accept our terms and conditions. A preauthorization for 1 night’s accommodation (at the base rate) is required by Mastercard or Visa credit card. (Please Note Bunya Mountain Lodge requires $500). This is held for 5 working days by our bank, then released back onto your card. If you do not have a credit card, a $200 bond will be required in cash or as an eftpos transaction. Once the cleaner has inspected your chalet, this bond will be mailed to you by cheque and/or your preauthorization details shredded. This bond is a requirement for issue of keys.

Check in from 2pm; check out 10am unless prior arrangements have been made and noted by the office staff. Occupancy starts on collection of chalet key & finishes when this key is returned to office.

BODY CORP REGULATIONS:

Body Corporate By-Laws apply, as displayed in Office. Please observe these including keeping the gates locked at all times.

CANCELLATIONS / CHANGES / EARLY DEPARTURES and TERMINATION of BOOKINGS

Management reserves the right to decline or terminate a booking within 14 days of a booking being made. Your deposit will be refunded in full.

Cancellation of Booking – We will refund your deposit less a $20 cancellation fee provided we can rebook the property for the full period. If the property is not rebooked, your deposit will be given to the owner of that property by way of compensation.

Transfer Booking - a transfer fee of $5 will apply and new confirmation details will be posted out to you, provided we can rebook the original dates for that property.   Otherwise our cancellation policy applies.

Early Departures. No refund is given for early departures - Guests who have arrived and then leave before the booking departure date, will be responsible for the accommodation for the full period of their booking.

CLEANING SURCHARGE

Guests undertake to leave their chalet secured - in a tidy condition with washing up done & put away (including dishwasher), hire linen returned, all rubbish deposited in Industrial Bins and BBQ’s left clean & tidy.  Surcharges will apply if these are not carried out. 

CONFIRMATION OF BOOKING The Booking is accepted on the understanding that individual tariff or tariff schedule rates quoted may be increased without notice. Guests are advised to check current rates prior to arrival. 

DAMAGE TO PROPERTY OR BREAKAGES

Guests accept they need to reimburse such costs and any fees involved to the Owner of the property.

DEPOSIT & CHECK BOOKING DATES

To confirm your booking, we require a deposit of one night’s accommodation within 14 days of the booking being made. If arriving within 14 days of booking, a deposit is required immediately. Guests are required to check their booking receipt and contact our office immediately should there be any discrepancies.

DISCLAIMER

The Agent makes the booking in good faith. However we cannot accept responsibility for unforeseen actions by an owner that may result in changes to a property or cancellation of a booking. In such situations, every endeavour will be made to offer alternative accommodation.

FIRE SAFETY REGULATIONS

No open fires are permitted

Guests accept due care & responsibility to keep their fire door closed & carefully deposit cool ash into ASH BINS provided. No rubbish is to be deposited into Ash Bins or rubbish disposal fees will apply.

GUEST NUMBERS

Our online system will default to 2 people on your receipt. Please declare total number of guests (adults 16 years & over and children 2 – 15 years) for the duration of your booking at check in.

HIRE or LOAN ITEMS

Hired Linen, borrowed TV’s, DVD players etc must be returned to the office or surcharges will apply.

LOCK HOMES AND GATES

Guests accept to lock homes & secure windows whenever vacant and upon departure; to return keys to office before leaving; to lock gates to estates at all times.

LOST PROPERTY

We accept no responsibility for Guests’ property left on the premises.  However we will do our best to collect and return it to you COD.

NOISE Guests accept that all music and other loud noise must cease by 11pm. $200 call out fee and/or police visits will apply in response to noise complaints.

PARTY POLICY / WEDDINGS

Wedding Ceremonies and Receptions or large parties are NOT PERMITTED in any homes without prior consent from Management - Any house found to be used for large gatherings will be charged at the maximum occupancy rate for the whole booking period and additional charges may apply.

PETS

Pets are NOT permitted - No exceptions.  If you are found with a pet you will be asked to leave immediately with no refund.

PRIVACY POLICY

Our Privacy Policy is available on our website, brochure or a copy obtained from our Office.

RELOCATION or MOVING OF ITEMS & FURNITURE

Please leave the furniture as you found it and house items within the house. Surcharges will occur if we have to reinstate furniture or locate items belonging to that chalet from other chalets.

RUBBISH

All rubbish must be removed from your home and deposited in the Industrial Bins upon departure.  Surcharges apply for disposal of rubbish left in your chalet or deposited in Ash Bins.

NO SMOKING POLICY.   Smoking is not permitted in any of our homes. A surcharge of $200 for airing the property will be applied for smoking in any home.

SURCHARGES

Guests accept to provide Credit Card Details for a preauthorization bond in case the following Surcharges are found to be applicable:- following departure:  All  surcharges will incur an extra $20 administration fee. 

• Undeclared Guests as per Tariff Schedule (maximum rate applies)

• Linen Collection Fee - $30.00

• Rubbish Disposal Fee - from $25.00

• Extra Cleaning Fee - from $35/hr

• Damage/Loss/Breakages - as per Cost

• Smoking in a home - $200 airing fee

• Failing to return house key - $100

• Collecting house key from General Store - $20

• Furniture and/or Item Re-Location - $35hr w/ $15 Minimum

• Theft of any items including wood - at cost

• Guests will be advised of due charges and provided with any relevant documentation and receipts.

TARIFF SCHEDULE PRICE INCREASE

Because we take bookings up to 2 years in advance, prices are subject to change without notice. However most changes to individual tariff and tariff schedules will occur on April 01 in any given year – please check our web page www.bunyamountains.com or phone (07) 4668 3126 for current prices.

WOOD CHOPPING OPTIONS

• Many of our guests choose to chop wood for themselves. Wood is provided in block form only along with a wood splitter.

• If you would like your wood chopped for you prior to your arrival, please arrange through the office with at least 1 week’s notice. A fee of $25 will apply for a 2 night supply of chopped wood. 

WATER CONSERVATION

Guests undertake to use water in moderation, particularly during periods of low rainfall.